How should a facility respond if a survivor requests confidentiality?

• A. Always share all information with the public.
• B. Respect privacy to the extent permissible; provide options for reporting and consent for information disclosure; ensure safety.
• C. Deny any confidentiality and share details with staff.
• D. Delay response until the survivor withdraws report.

Answer: (B)

When a survivor asks for confidentiality, the right approach is to handle their information with respect for their privacy while still meeting safety and investigation needs. This means keeping details private to the extent policy allows, and clearly outlining options for reporting and how information may be disclosed. Obtain the survivor’s consent before sharing information beyond what is necessary to investigate and protect someone’s safety, and only disclose to staff who need to know to ensure their safety and the integrity of the investigation. If there is an immediate safety risk, disclose the minimum information required to prevent harm, but otherwise limit access to information to those with a legitimate need to know. This approach honors the survivor’s autonomy and trust, supports their safety, and maintains the integrity of the process. Sharing everything publicly or with staff without any consent or necessity undermines privacy and can impede safety and accountability. Delaying action until the survivor withdraws undermines their safety and rights.