Who must be trained on the Department's zero-tolerance policy?

• A. All employees who may have contact with inmates
• B. Only supervisory staff
• C. Only new hires
• D. All volunteers and contractors

Answer: (A)

The essential idea is that everyone who could interact with inmates must understand and uphold the zero-tolerance standard. Training all employees who may have contact with inmates ensures that front-line staff, support personnel, and anyone involved in day-to-day inmate interactions are aware of what constitutes prohibited conduct, the importance of reporting suspected abuse, and the consequences for violating the policy. If the training were limited to supervisory staff, new hires only, or just volunteers and contractors, gaps could form where those without trainingaren’t sure how to recognize or respond to inappropriate behavior. Broad training gives consistent expectations across the entire workflow and helps create a safer environment by making the policy a shared, familiar standard for anyone who could encounter inmates.